Return & Exchange Policy


We proudly stand behind our products and and want you to be 100% satisfied with your new bedding selection.  However, if you are dissatisfied with your product(s), we will handle your return/exchange as quickly as possible. 

All Returns/Exchanges MUST be made within thirty (30) days of purchase.  All merchandise to be returned/exchanged must be boxed and wrapped in its original package or it will not be accepted by the factory.  It must also be unused.  If the product is in used condition, we will not issue credit for the item.

Returns/Exchanges with Manufacture defect or freight damage will require a digital photo to be sent to us for evaluation.  Once the factory determines that it is a warranty issue, manufacturing defect or damaged, a customer replacement will be sent right away at no additional shipping cost.  Please read our manufacture's  Warranty and its applilcable conditions.

Returns/Exchanges with dissatisfactory comfort issues or incorrect selection MUST be made within thirty (30) days as stated above.  In the event that you are dissatisfied with your product you may return it in it's original package.  To receive a refund for the original purchase (less original shipping fee), the product must be unused and with it's original package.  Items with tears, stains, punctures, soil spots, hair remains or any other damage will not be accepted.  The shipping costs to return/exchange an item are non-refundable.   The customer is responsible for shipping costs both ways (return costs and re-delivery costs).  All returned items are subject to a 20% restocking fee, with the remaining balance issued as a credit to the card charged.

All Return/Exchange items must be returned with in 10 days of the customer receiving a return authorization number or shipping label.

Any promotional items received with your order must be returned with the purchased product.  If a customer fails to return promotional products, the retail value will be charged to the customers account or credit card.

NOTE FOR MATTRESSES ONLY:  All mattresses (except the Axiom 1 Sleep Mattresses) come with a 90-Day Sleep Trial for your peace of mind.  Click Here  to read more on this promotion.

Please fill out the form below with all necessary details describing your request.  This form is required for any returns/exchanges.  Upon completion click on the Submit button and you'll receive your confirmation number.   If you prefer, please call our customer service toll-free at 1-866-478-8172 and we will be happy to assist you.  In either case, the form below will need to be completed for our records.   Please note our hours of operation are Mon-Fri  8:00 AM - 5:00 PM.